Then, if you still receive the error, restart your computer and try using Sharepod again. If you aren't sure where you downloaded iTunes, we recommend to still try the steps of uninstalling iTunes, Bonjour, and iPod Support in your Windows Settings and reinstalling iTunes from Apple's website. The Windows Store version of iTunes seems to be causing the error due to the way it installs which is somehow different from the version of iTunes from Apple's site. If you installed iTunes from the Windows Store and the steps above didn't work, you should be able to fix it by uninstalling iTunes and two other Apple programs in your Windows Settings called Bonjour and iPod Support and then once all 3 programs are uninstalled, download iTunes directly from Apple's website at the link below and reinstall it (which also installs the other two). Then, once you confirm your device is connected and showing in iTunes, check Sharepod again and if you still receive the same error, try closing and reopening Sharepod. If your iPhone or iPad isn't showing in Sharepod and there's an error message with " iPhone Listener Process failed to initialize", try opening iTunes and check whether your device is connecting to iTunes and make sure it appears there first and choose to install any additional components, if prompted.
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